Service Management Software

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What is a Service Management Software?

  • Service management software is a type of software that helps organizations manage their services. It can help organizations track and manage their service requests, service desk operations, and service delivery processes.

What is Field Service Management?

Field Service Management (FSM) is used to describe the process and/or software that helps manage the work that needs to be done in the field, by service technicians or other workers. This might include managing work orders, scheduling appointments, tracking inventory, and more.Field service management typically involves dispatching contractors or labor to a location outside company premises to install or repair equipment and assets. Field service management software keeps track of an organization’s field resources and coordinates with the work of field employees who deliver specialized technical or proprietary services to clients.

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CRM Type

Field service management activities include:

  • Field service management is the process of managing employee schedules and expected work completion deadlines.
  • Field service management is the process of assigning or tracking field service orders from creation through completion to customer billing.
  • Field Inventory management is the process of keeping track of all parts and supplies, including the transfer of products, consumption, adjustments and more.

Challenges of field service management

The challenges of field service management include ensuring that service technicians are properly dispatched to service calls, tracking the progress of service calls, and ensuring that service technicians are properly equipped to handle the service call.

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Benefits of field service management

Effective field service management solutions include improved customer service, increased efficiency, and reduced costs.

Benefits of field service management include:

  • Reducing field service costs: Use data insights to complete maintenance tasks at the right time and in the most effective and efficient manner.
  • Increasing customer satisfaction: Know if technicians are meeting customer expectations and respond promptly to concerns or unexpected delays.
  • Increasing Productivity: With Kit19 Software you can track Your customer in the field which in turn increases the productive time of your employee in the field.

How can field service management help my business

Field service management can help your business by organizing and managing your field service technicians. This can help you improve your customer service, optimize your resources, and improve your bottom line.

How do you choose the right software for field service

The best software for field service will vary depending on the specific needs of your business. However, some factors to consider when choosing software for field service include the size of your business, the type of services you offer, and the features you need.

Here is the List of Best Service Management Softwares in Delhi-NCR, India

Salesforce Field Service

  • Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform. Field Service is a best-in-class, intelligent field service management solution that allows you to connect your agents, mobile employees, assets and customers on one platform to deliver exceptional on-site service. From scheduling an appointment to customer delight, Field Service completes your view of the entire service chain and equips your mobile technicians with the information and workflows they need to deliver great sales and service at every moment.


  • Monitor your employees from anywhere

  • Automated tracking for remote/distributed teams

  • Track Apps, URLs & Offline Time

  • Capture auto screenshots of employees screens

  • Offline tracking

  • Shift scheduling

  • Get employee attendance

  • Be notified if a user goes on a long break

  • Be notified if a user logs in late

  • Be notified if a user works less than required

  • No more time wastage by employees

  • Customize unproductive apps & know how long employees spent on these apps


  • Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch.

Service Trade

  • ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-lasting relationships. ServiceTrade streamlines service operations by managing work orders and scheduling jobs, and our web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.

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What are the essential features of a field service management software

Effective field service management solutions include improved customer service, increased efficiency, and reduced costs.

Benefits of field service management include:

  • Job Scheduling and Dispatching. In order to run a smooth and efficient organization, you'll need to be on top of your schedule at all times.
  • Work Order Management.
  • Mobile Access.
  • Parts Inventory Management.
  • Case, Contact and Order Management.

Field service management software industry applications


  • Manufacturing Experts are typically dispatched for preventive maintenance and repair of equipment under warranty within various sectors such as automotive, electronics, industrial products, consumer products and more.

Technicians & Field Executives

  • Technicians are required for many field jobs like CCTV Camera installation, Mobile Signal Booster Installation, Spy Camera installation. Each industry has its own field employees and by employing kit 19 software they can easily improve staff productivity and customer support.
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