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The most comprehensive cloud based communication solutions suite

Anytime, Anywhere Communication
On-demand Scalability
Enhanced Customer Experience
Reduce Operational & Capital Costs
Get Business Intelligence
Enterprise Grade Security & Reliability

Time to re-imagine your customer experience with our integrated call management software for small business

Hosted contact center

  • Inbound and outbound dialler helping you to make cloud call
  • Built-in CRM integration services for a seamless experience
  • Progressive dialer software for intelligent call assignment.
  • CRM Integration available for leading CRM providers like Zoho, Salesforce, Kapture, Freshsales and Fresh desk

Outbound Marketing solutions

  • Voicemail transcription supported by text to speech personalized messages
  • Customized campaign flow which can be fed back into IVR flows
  • OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database

Hosted Call Connect

  • Outbound and inbound calling with call patching
  • Automatic call distribution
  • API and webhook, detailed call logs and call management dashboard

Multi-level IVR

  • Sticky agent coupled with barging/whispering/transfer
  • Using same pilot number for both outbound and inbound flows
  • API and webhooks integration with number masking for secure interactions

Missed Call Solutions

  • Bespoke IVRs for missed calls
  • Automated call backs and scheduled SMS
  • Integrated email reports

Click2Call Services

  • Website and panel integration which can feed into the IVR flow
  • OTP based calling and verification solution for agent call patching
  • Number masking for customer privacy at all ends

Education

  • Virtual PBX enables intelligent call routing to relevant staff in admission, sales or support team
  • Click2Call Solution allows instant connection to subject matter experts like teachers to solve queries
  • Missed Call Solution allows calendarized SMS based reminders for fee collection

IT/ITES

  • Complete call centre operations management with features like blended queue management
  • AI manages call routing with smart IVR menus
  • Customer privacy is ensured by number masking

E-Commerce

  • Number masking solution ensures customer data is secure and not visible to delivery staff
  • Management of COD (Cash on Delivery) service basis the requirement of each customer
  • Hosted Contact Centre allows e-commerce company to support their delivery staff with single number

Healthcare

  • Hosted Call Connect and IVR solution for healthcare can connect doctors and patients in real-time
  • Hosted Contact Centre helps setup patient follow-ups and payment collection
  • Missed Call Solution helps to generate an automated reminder call to the patient

Logistics

  • Click2Call Solutions enables timely delivery and end-to-end tracking
  • Number masking solution ensures customer data is secure and not visible to drivers and delivery staff
  • Hosted Call Connect helps customer connect with the logistic company to check their delivery status

Cloud Based EPBX Telephony Solutions

Move your business communication setup to the best cloud telephony platform in India. Make the switch in less than an hour. Enable remote work, reduce costs, increase productivity and improve customer experience.

Top Reasons Why Your Business Required Cloud Telephony Solution in 2022

Cloud Telephony offers easier management for both your inbound and outbound business calls. Add-on features of a Cloud Telephony call center solution helps in revenue boosting and better customer engagement.

As communication becomes the cornerstone of business success, you learn to play more attention to various communication channels. Clients call, in particular, deserve careful consideration, and a move from traditional on-premises telephony to cloud telephony will emerge as a sensible choice. Here are some important benefits of these solutions.

Benefit #1: Integrated Communications System in Place

As communication becomes the cornerstone of business success, you learn to pay more attention to various communication channels. Client calls, in particular, deserve careful consideration, and a move from traditional on-premises telephony to cloud telephony will emerge as a sensible choice. Here are some important benefits of these solutions.

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Lead Management

Benefit #2: Extensive Mobility and Flexibility

With cloud telephony, employees can take calls via diverse channels, from desk phones at the workplace to smartphones while working from home or traveling.

  • Customer Relationship Management (CRM) is a software system that helps organizations manage customer relationships.
  • Sales CRM is a software system that helps sales teams manage sales leads and sales processes.
  • Service CRM is a software system that helps service teams manage service interactions and service processes.

Benefit #3: Better Control Over Communications

With cloud telephony, you can closely monitor and track your business communications & use recorded calls for referencing & training purposes.

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Lead Management

Benefit #4: Scalability and Customizability

Another benefit of a cloud telephony system is the extensive scalability & customizability it offers; whether you want to expand in terms of the number of features or users, you can do so easily.

Benefit #5: Cloud Phone Systems are Cost-Effective

You can take advantage of considerable savings as you need not spend on installation & maintenance.

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Lead Management

Benefit #6: Resilience and Reliability

Cloud based systems are resilient and reliable because they keep your business and data secure. Expect to maintain business continuity even if a disaster strikes, thanks to safe and remote data centers.

Benefit #7: Access to Rich Business Features

With the cloud, you get much more than you expect - IVR, missed call services, call scheduling, real-time analytics, voicemail, bulk sms automation etc.

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Benefit #8: Efficiency in Sales and Support Processes

Cloud telephony systems reduce the workload of your sales and customer support teams and, as a result, they are able to deliver higher efficiency and better.

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Lead Management

Benefit #9: Dependable Security

Now data breaches have become a thing of the past because cloud telephony service providers run the latest and most secure data protection protocols. They also maintain constant vigilance.

Benefit #10: Minimal Carbon Footprint

A carbon footprint corresponds to the effect of greenhouse gases produced. The infrastructure requirements of cloud telephony systems are minimal. So they don't serve as a major carbon footprint and serve as a green initiative.

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Cost-Effectiveness Aligns with Future-Proofing Cloud Telephony

Benefit #11: Cost-Effectiveness Aligns with Future-Proofing Cloud Telephony

On-premises phones and ivr setup have many costs. An on-premises system requires on-site servers, support & maintenance all of which continue to add up.

Benefit #12: Cloud Telephony is easy to Scale

If you plan to add more team members in your ivr setup in cloud telephony, cloud-based phones make more sense. Scaling these types of ivr setups is easy and you can easily control from an admin panel. You can add a new user in Cloud Telephony IVR with a few clicks. There is no need to call any support center for these tasks.

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Lead Management

Benefit #13: Expand Your Talent Pool

To maintain the pace with a changing workforce environment and their expectations, you will need to embrace cloud telephony for your communications, support and more.

Ready to Empower Your Business with a Cloud Phone System?

Future-proofing your business depends a lot on the technology you choose: Cloud telephony or On premises IVR Setup . Cloud Telephony systems deliver benefits that will see you through for years to come. See what the Cloud Telephony can do for you, Book a Free Demo for More details with the Kit19 sales team.

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